It’s always our goal to make your ordering process as efficient as possible. Learn all about our shipping policies and procedures below, and note our unique Ellia natural cosmetics Guarantee, created to ensure that you are always pleased with your purchases.
The health and safety of our customers is important to us. We have implemented safety measures to protect against COVID-19, as a result, we are experiencing extended shipping delays as we work cautiously to prepare orders. After placing an order you will receive an order confirmation email confirming we are processing your order. You will then receive an additional email with tracking information once your order has shipped.
- Shipping Methods & Rates
- Get My Order Today with Buy Online, Pick Up In-Store
- Order Status
- Change Submitted Orders
- Report Order Problem
- Returns & Exchanges
- International Shipping
- Ellia natural cosmetics Guarantee
SHIPPING METHODS & RATES
Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Our standard shipping carrier is DHL. We kindly ask that you anticipate 3-5 business days for standard shipping. Standard Shipping Charges apply.
Orders outside European Union take 4-6 weeks.
We do not ship outside the EU. at this time. APO orders will be shipped via DHL. Please anticipate a 4 to 6 week delivery. Standard shipping charges apply.
Our express shipping is DHL and does not deliver on Saturday or Sunday nor do they deliver to Post Office boxes. APO and PO Boxes will be shipped via post office and Standard shipping charges.
If you wish to unsubscribe from our Customer Registry, you may edit your profile under Your Account or simply click the unsubscribe link at the bottom of an email we have sent you.
ORDER STATUS
We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00pm east and 11am west ,Friday will not be processed until the next business day.
If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at ++35799586722 or email us at Customer@ellianaturalcosmetics.com and we would be happy to assist you.
CHANGE SUBMITTED ORDERS
If you need to change an order you have already placed, please contact us at ++35799586722 or email us at Customer@ellianaturalcosmetics.com .To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.
REPORT ORDER PROBLEM
If your order is missing a product, contains a damaged item, or other concern, please contact at Customer@ellianaturalcosmetics.com. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible. For damaged item we need to have a clear photo of the product or sent it back to us via post office, to the following address:
Agiou Neofytou 20,
Post code 8270,
Tremithusa, Paphos,
Cyprus
in order to replace it for you.
RETURNS & EXCHANGES
Should you ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee.
Customers who purchase products from Ellia’s website may return them by mail. Please call ++35799586722 for more details. Items purchased in an Ellia’s free-standing store may be returned to any of the Ellia’s free-standing stores. Ellia natural cosmetic products purchased in all other locations must be returned to their original point of purchase.
If your purchase was made through our website, please send your return to the following address:
Agiou Neofytou 20,
Post code 8270,
Tremithusa, Paphos,
Cyprus
For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy Ellia natural cosmetic products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.
If you should need further information regarding the return of any Ellia’s products, please do not hesitate to call us at ++35799586722, and it would be our pleasure to assist you however we could.
INTERNATIONAL SHIPPING
We regret that we do not ship outside the EU. at this time for orders placed at Ellianaturalcosmetics.com. For shipments to countries not listed in our list, we invite you to use our Ellia’s By Mail service by telephoning ++35799586722 or by contacting us through email at customer@ellianaturalcosmetics.com
Ellia Natural Cosmetics SINCE 2012 GUARANTEE
At Ellia natural cosmetics, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you should you ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee.
